1. Overview
This Cancellation Policy outlines the procedures and conditions for canceling your Lingua Verbum subscription. We aim to make the cancellation process as transparent and straightforward as possible.
2. Cancellation Methods
2.1 Self-Service Cancellation
You can cancel your subscription at any time through your Lingua Verbum account by following these steps:
- Log in to your Lingua Verbum account
- Navigate to "Account Settings"
- Select "Subscription Management"
- Click on "Cancel Subscription"
- Follow the prompts to confirm your cancellation
2.2 Customer Support Cancellation
If you're unable to cancel through your account, you can contact our customer support team at [email protected]. Please include your account email address and request for cancellation.
3. Effective Date of Cancellation
3.1 Monthly Subscriptions
When you cancel a monthly subscription, your premium access will continue until the end of your current billing period. For example, if you subscribed on the 5th of the month and cancel on the 15th, you'll have premium access until the 4th of the following month.
3.2 Annual Subscriptions
When you cancel an annual subscription, your premium access will continue until the end of your current annual billing period. No partial refunds are provided for the unused portion of your annual subscription except as specified in our Refund Policy.
4. Post-Cancellation Account Status
4.1 Conversion to Free Plan
After your paid subscription period ends following cancellation, your account will automatically convert to our free plan, which includes limited features as described on our pricing page.
4.2 Data Retention
We will retain your account data, including your vocabulary profile and learning progress, for a period of 12 months after cancellation. If you reactivate your premium subscription within this period, you'll regain access to your saved data.
5. Automatic Renewals
5.1 Renewal Prevention
Canceling your subscription prevents automatic renewal for the next billing period. Once you cancel, you will not be charged for any future billing periods.
5.2 Cancellation Confirmation
Upon successful cancellation, you will receive an email confirmation of your cancellation request, including the date when your premium access will end.
6. Reactivation of Subscription
6.1 Process for Reactivation
If you wish to reactivate your subscription after cancellation, you can do so at any time by logging into your account and selecting a subscription plan.
6.2 New Billing Cycle
Reactivating your subscription after cancellation will start a new billing cycle. Any promotional pricing from your previous subscription may no longer apply unless explicitly stated.
7. Trial Period Cancellations
7.1 Free Trial
If you cancel during your free trial period, your access to premium features will end immediately upon cancellation unless otherwise specified.
7.2 No Charges
If you cancel during the free trial period before providing payment information, you will not be charged.
8. Cancellation Due to Policy Violations
8.1 Involuntary Cancellation
We reserve the right to cancel your subscription if we determine that you have violated our Terms of Service or other policies.
8.2 Refund Eligibility
Cancellations due to policy violations are generally not eligible for refunds.
9. Changes to Cancellation Policy
We may update our Cancellation Policy from time to time. We will notify you of any changes by posting the new Cancellation Policy on this page and updating the "Last Updated" date. Your continued use of the service after such changes constitutes your acceptance of the updated policy.
10. Contact Information
If you have any questions about this Cancellation Policy, please contact us at:
Lingua Verbum
Email: [email protected]