1. Overview
At Lingua Verbum, we strive to ensure that all our users are satisfied with our services. This Refund & Dispute Policy outlines the procedures for requesting refunds and resolving disputes related to your subscription or use of our Services.
2. Free Trial
2.1 No Credit Card Required
We offer a 1-day free trial that does not require a credit card. At the end of the trial period, your account will automatically convert to a free plan unless you choose to subscribe to a premium plan.
2.2 Cancellation During Trial
You may cancel your trial at any time during the trial period with no obligation to subscribe. For more details on the cancellation process, please refer to our Cancellation Policy.
3. Subscription Refunds
3.1 Monthly Subscriptions
For monthly subscriptions, we offer a 7-day money-back guarantee from the date of your first payment. If you are not satisfied with our Services within this period, you may request a full refund.
3.2 Annual Subscriptions
For annual subscriptions, we offer a 14-day money-back guarantee from the date of your payment. If you are not satisfied with our Services within this period, you may request a full refund.
3.3 Refund Eligibility
Refunds after the specified money-back guarantee periods are generally not provided except in the following circumstances:
- Technical issues that severely impact the functionality of our Services that we are unable to resolve within a reasonable timeframe
- Billing errors resulting in incorrect charges
- Service unavailability for extended periods due to our systems
3.4 Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions canceled after the money-back guarantee period
- Subscriptions where there is evidence of excessive use or abuse of our Services
- Any subscription where the account has violated our Terms of Service
4. How to Request a Refund
4.1 Refund Process
To request a refund, please contact our support team at [email protected] with the following information:
- Your account email address
- Date of purchase
- Reason for the refund request
- Order or transaction ID (if available)
4.2 Response Time
We aim to respond to all refund requests within 2 business days. Once approved, refunds typically take 5-10 business days to process, depending on your payment method.
5. Subscription Cancellation
5.1 How to Cancel
You can cancel your subscription at any time through your account settings or by contacting our support team. For detailed instructions, please refer to our Cancellation Policy.
5.2 Effect of Cancellation
When you cancel your subscription:
- Your premium access will continue until the end of the current billing period
- Your account will convert to a free plan at the end of the billing period
- You will not be charged for future billing periods
- No refund will be issued for the current billing period unless otherwise specified in this policy
6. Dispute Resolution
6.1 Initial Contact
If you have a dispute regarding our Services, billing, or any other matter, please contact our support team first at [email protected] to attempt to resolve the issue directly.
6.2 Information Required
When submitting a dispute, please provide:
- A detailed description of the issue
- Any relevant documentation (e.g., receipts, screenshots)
- Your proposed resolution
6.3 Escalation Process
If our support team cannot resolve your dispute to your satisfaction, you may request that the matter be escalated to a supervisor or manager for further review.
6.4 Third-Party Resolution
If we are unable to resolve your dispute through our internal processes, the dispute may be referred to:
- The payment processor through which the transaction was made (e.g., PayPal, credit card company)
- An appropriate consumer protection agency
- Arbitration as specified in our Terms of Service
7. Chargebacks
7.1 Before Initiating a Chargeback
We strongly encourage you to contact our support team before initiating a chargeback with your payment provider. Many issues can be resolved quickly and efficiently through our support channels.
7.2 Chargeback Consequences
Please be aware that filing a chargeback against Lingua Verbum may result in:
- Suspension or termination of your account
- Restriction from future purchases
- Additional administrative fees
8. Contact Information
For any questions or concerns regarding this Refund & Dispute Policy, please contact us at:
Lingua Verbum
Email: [email protected]
We are committed to addressing your concerns promptly and fairly.